We recognise that customer expectations are rapidly evolving as technology enables a more immediate way of communicating. Through analysis of traditional channels and real-time social media conversations, we actively listen and engage with customers to provide an omni-channel experience. We use feedback, analysis, and insight gained through our membership of the Institute of Customer Service (ICS) to benchmark customer service performance against other sectors to identify improvement areas.

 

 

Our clients' are committed to customer engagement and the gathering of insight to understand customers' priorities. We continually work alongside our clients' to evolve contract delivery so that it aligns with customer's ever-changing expectations. This approach has enabled us to truly understand that the diverse customer and community base we serve has different needs, and that we need to flex the service we provide and do the right thing for all our clients' customers including those whose circumstances make them vulnerable. 

 

We have developed an Every Customer Counts programme philosophy and resultant strategy which encapsulates our approach for delivering great customer service. Every Customer Counts includes a proactive approach to improving the customer experience by identifying creative, forward-thinking solutions, including the delivery of bespoke customer-focused training which is accredited to EU Skills.

Our Head of Customer Service and our National Customer Service Insight Manager oversee our customer service strategy across all of our operational contracts to provide expertise and advice. Working across all aspects of our operational delivery, they set the strategic direction for customer service within the business, providing guidance and support on the water regulatory landscape, communicating the latest customer research and promoting and facilitating best practice.

 

 

 

Latest News

Morrison Energy Services appointed to National Grid Electricity  Transmission framework

Morrison Energy Services appointed to National Grid Electricity Transmission framework

Morrison Energy Services, a part of M Group Services, has been awarded a place on...

Read more.
Morrison Energy Services Joins Forces with AppyWay to Reduce Parking Pains for Smart Metering teams

Morrison Energy Services Joins Forces with AppyWay to Reduce Parking Pains for Smart Metering teams

Morrison Energy Services, a part of M Group Services, has joined forces with smart parking...

Read more.
Morrison Energy Services & Jacobs Joint Venture Appointed to National Grid Electricity Transmission (NGET) Framework

Morrison Energy Services & Jacobs Joint Venture Appointed to National Grid Electricity Transmission (NGET) Framework

An unincorporated joint venture (50/50) between Morrison Energy Services, a part of M Group Services,...

Read more.
M Group Services Announces Launch of Energy Division

M Group Services Announces Launch of Energy Division

M Group Services (‘the Group’), a leading provider of services to essential infrastructure markets in...

Read more.
A Roaring Success for Morrison Utility Services with IGEM Lion's Lair Innovation Award

A Roaring Success for Morrison Utility Services with IGEM Lion's Lair Innovation Award

Morrison Utility Services (MUS), the UK’s largest dedicated utility service provider and part of M...

Read more.
Morrison Utility Services introduces bespoke sanitising stations for alliance teams

Morrison Utility Services introduces bespoke sanitising stations for alliance teams

Morrison Utility Services (MUS) has welcomed bespoke sanitising stations to its Alliance contract with Wales...

Read more.
Morrison Utility Services Secures Major Support Contract with Cadent

Morrison Utility Services Secures Major Support Contract with Cadent

Morrison Utility Services (MUS) has been awarded a major support contract by Cadent in their...

Read more.

Work

For Us

At Morrison Energy Services, we believe delivering a high performing, sustainable workforce is integral to successfully support our clients. We embrace change and promote diversity to effectively support long-term career aspirations and exceptional delivery within safe, supportive environments.

Find out more.